Process Discovery & Mapping
Understand your current state through stakeholder interviews, observations, and process mapping.
Gap & Bottleneck Analysis
identify inefficiencies, redundancies, and risks in existing processes.
Process Redesign & Optimization
Design new or refined workflows that align with business goals and best practices.
KPI & Performance Metric Definition
Establish meaningful metrics to track process effectiveness and improvement over time.
Automation Opportunities Assessment
Identify areas where technology (e.g., RPA, low-code tools) can reduce manual work.
Standard Operating Procedure (SOP) Development
Document optimized processes for training, compliance, and consistency.
Change Management Support
Guide teams through process transitions with clear communication, training, and support.
Continuous Improvement Planning
Set up systems to regularly review and improve processes (Lean, Six Sigma, etc.).
Technology Recommendations
Suggest tools and platforms that align with process goals (e.g., CRM, workflow software).
